Our training
Currently, we only offer one online expert training course. A second training course for AI experts is in the planning stages. For in-house training, coaching, and concept development, please contact us.
ITSSCT Expert Training
Service Skills That Actually Matter. No Fluff. No Nonsense. Fifty years of real‑world service experience. Hospitality. Tech. Customers who were happy, angry, confused, or all three at once.
That’s what went into the ITSSCT Service Expert Training Series. This isn’t a motivational speech in disguise.
It’s a serious, modern, future‑proof service training for anyone who wants to be good at what they do — whether you’re just starting out or already deep in your career. What makes it different? 28 curated courses. Learn your way: reading, podcasts, videos, quizzes, flashcards, even gamified learning.
Built for today’s service world: agility, AI, multi‑channel reality.
Tough by design — because easy certificates are worthless!
What you get: A certification that actually means something.
Skills you can use and confidence when things go sideways (because they will).
No discounts. No fake urgency. No “last chance” banners. Just fair pricing for real knowledge.
TRY Preview NOW: Learn Multilingual Learning & Platform Features
If you believe service is more than smiling and apologizing — this one’s for you. Become a Service Expert. Your customers will notice, and your boss will too!
ITSSCT Expert Training Contents:
1 Service Expert Fundamentals: Core Concepts & Categories
2 Service Expert: Deconstructing Service & Certification Paths
3 Human Factors for Service Excellence: A Practical Guide
4 Human Factor Exploits: Hacking Service Psychology
5 Service Automation: AI Strategy & Workforce Transformation
6 Service Automation: Hacking the Human-AI Workforce
7 Self-Organization: Efficient and Healthy Work Environments
8 Self-Organization Hacks: Master Your Workflow & Sanity
9 Service Communication: Models, Channels, & Accessibility
10 Service Comm Hacks: Manipulate Models, Master Channels
11 Legal & Documentation Protocols for Service Experts
12 Legal Liability Shield: Service & Documentation Tactics
13 Service Expert Security: Protecting Company & Customer Data
14 Security Expert Playbook: Exploiting Corporate Defenses
15 Knowledge Management in Services: Creation & Transfer Methods
16 Knowledge Transfer Exploits: A Cynical Playbook
17 KPI vs SLA: Operational Performance and Accountability
18 Service Quality: Metrics, Feedback & Improvement Strategies
19 CSFAI: Advanced AI Customer Service Framework Execution
20 Service Quality Metrics: Hacking Customer Perception & Value
21 Service Troubleshooting: Techniques for Customer Concerns
22 Troubleshooting Black Ops: Service & Contract Warfare
23 Agile Frameworks for Service Delivery Excellence
24 Service Agility: Hacking Frameworks for Customer Ops
25 Sales for Service Experts: Closing Deals & Building Trust
26 Service Expert Sales: Monetize Every Interaction
27 IT Service Expert: Career Paths and Advancement
28 IT Service Career Hacking: Your Unfiltered Path
